Reference

Terms & Conditions That Govern Your Account

These terms form the binding agreement between you and 10bet whenever you access the platform where local law permits.

Jurisdiction-Aware TermsUPI & Paytm CoveredAccount Eligibility RulesWithdrawal Conditions ExplainedDispute Resolution Path
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10bet Terms & Conditions That Govern Your Account
TERMS SUPPORT CHANNELS

How to Reach Us About These Terms

Live Chat Our live chat team is available around the clock to answer questions about any…
Email Support Send a detailed query about account terms, eligibility conditions, or withdrawal rules to our…
Help Centre Our Help Centre carries annotated summaries of every major clause, including India-specific payment conditions…
HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Rights Under These Terms

Understanding how 10bet manages your personal data, account security, and dispute resolution gives you the confidence to use the platform knowing exactly where you stand.

Data Retention Policy

We retain account data for the period required by applicable law and our operating licence conditions.

Cookie Handling

Our cookie policy is incorporated into these terms. We use strictly necessary cookies to keep your session active, and analytics…

Account Security Standards

Passwords are stored using one-way hashing. We never ask for your full password over chat or email.

Requesting Account Changes

To update personal details, correct a name or address discrepancy, or close your account, submit a written request via email.

Dispute Resolution Process

If you disagree with a settlement outcome or account decision, raise a formal complaint through live chat first.

Who to Contact for Policy Queries

Our Data Protection contact handles all requests related to personal data access, correction, or erasure under these terms.

Your Questions About These Terms Answered

These questions cover the clauses Indian account holders ask about most often — from eligibility and account rules to withdrawal conditions and how to raise a dispute.

The core terms apply equally to all accounts. However, there are India-specific addenda covering UPI, Paytm, and PhonePe payment processing timelines and any applicable transaction limits that are communicated during the deposit or withdrawal flow.

Your right to access the platform depends on local law at the time of access. If legislation in your state changes, your eligibility is re-evaluated automatically. We will notify you by email if a change affects your account, and you may request a full withdrawal of available funds.

Submit a Subject Access Request via email to the Data Protection contact listed in the Help Centre. We will compile and deliver your data in a readable format within 30 calendar days of verifying your identity, as required under applicable data law.

We publish all updates on this page and send an in-platform notification when material changes occur. Continued use of the platform after the notification constitutes acceptance. If you do not accept revised terms, you may close your account and withdraw available funds.

Before processing a withdrawal, we verify your identity by matching the name on the account with government-issued photo ID. UPI and Paytm withdrawals also require that the registered mobile number on the payment method matches the number on file with us.

We acknowledge formal complaints within 24 hours. Our compliance team issues a written decision within 14 calendar days. If the matter is not resolved at that stage, the terms outline a further escalation path to an independent arbitration body.

These terms cover all products on the platform — sports markets including Football Strike and Cricket, and casino sections including Lightning Roulette and Crash Game. Product-specific rules, such as void-bet conditions, are set out in the product terms linked from each section.

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